Policies

Appointments

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability. Please note that we require a credit card to reserve your IV appointments.

Wallet Fund & Banking

Pricing, promotions, and banked dollars are non-transferable to other people and are for the member’s use only.

Membership payments, monthly or annual, are non-refundable – no exceptions.

Cancellations

As a courtesy to our providers, for non-group appointments, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment.

For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $100 if canceled less than 72 hours in advance.

There are no exceptions to these policies.

Returns & Refunds

If you would like to return your purchased skincare product, return the item in its original packaging unopened within 30 days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. To request a refund or exchange, email bostonxbeauty@gmail.com and include your receipt.

Prepayments are refundable within ten days of purchase. Services received can not be refunded.

Pricing & Prepayment

Pricing for services changes month to month. If you see a price that you like, you can prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s). To prepay, call our business line, 617-514-4445, with the items and quantities you’d like to purchase.

If there are any payment issues with a client’s credit or debit card – chargebacks, fraud issues, etc., we cannot accept credit or debit cards from the client and require payment in cash.

Consultations

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. We also provide free consultations for medical weight loss.

Alle Program

Boston X will continue to accept Allergan’s Alle Rewards Program. However, please note that although Alle will providing “free” products based on point value there will be a service fee for our injecting expertise and supplies.

Referrals

If you refer a friend or family member to Boston X, you will receive a $25 credit toward your next service. All referral credits will be issued to you once the client is treated. This credit cannot be combined with any other offer. The referral must be a new client.

Private Events

Please call 617-514-4445 for group availability as special requirements may apply to three or more people bookings. A credit card must be provided for all group reservations, and a $200 deposit per person is required to guarantee the appointment. This deposit can be used toward the services scheduled on that day.

For more information on group appointments, please see our private event page or email us at bostonxbeauty@gmail.com

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to bostonxbeauty@gmail.com You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.