Policies
Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability.
Please note that we require a $50 deposit to reserve your IV appointments. Deposits will be applied toward your total service cost at the time of your appointment. We kindly ask at least 24 hours notice to cancel your appointment. If proper notice is not provided the deposit is forfeited and you will be charged a $25 cancellation fee. If you move your appointment with a notice of greater than or equal to 24 hours your deposit will remain in your wallet for use at your next appointment. If you cancel your appointment with a greater than or equal to 24 hours notice without rescheduling please call 617-514-4445 for a refund of your deposit.
Wallet Fund & Banking
Pricing, promotions, and banked dollars are non-transferable to other people and are for the member’s use only.
Membership payments, monthly or annual, are non-refundable – no exceptions.
Cancellations
As a courtesy to our providers, for non-group appointments, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. A fee of $25 applies to cancellations or no-show appointments less than 24 hours notice.
There are no exceptions to these policies.
Returns & Refunds
If you would like to return your purchased skincare product, return the item in its original packaging unopened within 30 days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. To request a refund or exchange, email bostonxbeauty@gmail.com and include your receipt.
Prepayments are refundable within ten days of purchase. Services received can not be refunded.
Referrals
If you refer a friend or family member to Boston X, you will receive a $25 credit toward your next service. All referral credits will be issued to you once the client is treated. This credit cannot be combined with any other offer. The referral must be a new client.
Pricing & Prepayment
Pricing for services changes month to month. If you see a price that you like, you can prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s). To prepay, call our business line, 617-514-4445, with the items and quantities you’d like to purchase.
If there are any payment issues with a client’s credit or debit card – chargebacks, fraud issues, etc., we cannot accept credit or debit cards from the client and require payment in cash.
Consultations
We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. We also provide free consultations for medical weight loss.
Private Events
Please call 617-514-4445 for group availability as special requirements may apply to three or more people bookings. A credit card must be provided for all group reservations, and a $250 deposit per person is required to guarantee the appointment. This deposit can be used toward the services scheduled on that day.
For more information on group appointments, please see our private event page or email us at bostonxbeauty@gmail.com